Close

Customer Service & Technical Support- Conformance Criteria
3.2.4 Customer Service and Technical Support
Nathan E Botts

3.2.4 Customer Service and Technical Support

Consumer Health App Quality of Service

Overview

This category is about disclosure of the level of customer and technical support available. The specific mechanisms for support (e.g., phone, chat, email, FAQ, online help) are not prescribed by cMHAFF.

Related Regulations and Standards

See Appendix: Reference Documents

Implementation Guidance

Many people who use these types of health apps are using them to monitor daily health habits, some of which are in response to chronic conditions that require continual maintenance and observation. Given these types of factors, consumers should have some level of expectation in terms of customer service and tech support that they can rely upon. Conformance measures outlined below are meant to establish baselines for the types of customer and technical support levels that should be communicated to consumers.

Print
5402 Rate this article:
No rating
0Upvote 0Downvote

Leave a comment

This form collects your name, email, IP address and content so that we can keep track of the comments placed on the website. For more info check our Privacy Policy and Terms Of Use where you will get more info on where, how and why we store your data.
Add comment

Customer Service & Technical Support Conformance Statements

Terms Of UsePrivacy StatementCopyright 2022 by HL7 International
Back To Top