3.2.3 Usability & Accessibility 3.2.3 Usability & Accessibility Health App Risk Management Nathan E Botts / Thursday, August 9, 2018 0 6014 Article rating: No rating This category is about the assessment of usability during the product development cycle, for the intended use by a target audience. Certain accessibility requirements (usability for users with specific disabilities) are recommended, but the list is not exhaustive. Other disabilities not mentioned (e.g., cognitive/learning disabilities) should be considered under the umbrella of conformance criterion #1. Read more
3.2.4 Customer Service and Technical Support 3.2.4 Customer Service and Technical Support Consumer Health App Quality of Service Nathan E Botts / Thursday, August 9, 2018 0 5887 Article rating: No rating This category is about disclosure of the level of customer support available. The specific mechanisms for support (e.g., phone, chat, email, FAQ, online help) are not prescribed by cMHAFF. Read more